FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : How do I use my controller wired or wirelessly?

A :  First of all, connect the converter to the console.

      1. Wired : Simply connect the controller to the converter for wired use.

      2. Wireless : 

                 2.1 Hold down the Brook Key until the Brook LED fastly flashes red (Pairing Mode)

                 2.2 Press the SYNC button on the controller for pairing

                       For PS4 controller, hold down PS+Share until the controller LED flashes for pairing.

Q : Some controllers can only be used wired? Others can only be used wirelessly? And some controllers can be both?

A :  

      1. Wired only : None

      2. Wireless only : PS4 controller/ Joycon/ Nintendo Switch Pro controller/ Wiimote controller (+ Nunchuck)/ WiiU PRO controller

      3. Both wired and wireless : Wii Classic controller/ Wii Taiko/ Wii fight stick

Q : For the controller that can be used both wired and wirelessly, does it have any restriction ?

A :  

      1. For wired use, just connect the controller to the converter

      2. For wireless use, it has to be used with Wiimote controller. That is, you have to pair the Wiimote controller with the converter first. After that, connect the controller to Wiimote controller to use. You can switch the controllers during use without pairing Wiimote controller with the converter again.

Q : For the controller that can be only used wirelessly, does it have any restriction ?

A :  

      1. The Joycon L and R controllers have to be paired one by one.

      2. After successfully pairing PS4 controller, hold down the PS key until disconnection so that you don’t need to pair it again for future use. For future use, after plug the converter to console, just press the PS key for reconnection.

Q : How do I cancel all the turbo settings(take joycon as example, refer to button configuration for corresponding controller and button)?

A : 

      1. Hold down (Home) + (-)

      2. Hold down (+) + (-) to cancel all the turbo settings

      3. Press (+) to store the setting.

      4. Press (Home) to exit the setting

Q : How do I cancel single turbo setting(take joycon as example, refer to button configuration for corresponding controller and button)?

A : Hold down (Home) + (-) to enter setting mode, then press the button you want to cancel turbo, then press (+) to store the setting; finally press (Home) to exit setting mode.

Q : How do I cancel all remap settings?

A : 

      1. Hold down (Home) + (+)

      2. Hold down (+) + (-) to cancel all the remap settings

      3. Press (+) to store the setting.

      4. Press (Home) to exit the setting

Q : How do I cancel single remap setting?

A : Hold down (Home) + (+) to enter setting mode, then press the button you want to cancel remap, then press (+) to store the setting; finally press (Home) to exit setting mode.

Q : Does it support to set turbo or remap to all controllers?

A : Not for the Wiimote controller.

     However, if you are using Wii Classic controller or Wii fight stick with Wiimote controller, you can do the turbo or remap setting on the Wii Classic controller or Wii fight stick. You cannot do it with Wii Taiko and Nunchuck, but their setting will be changed accordingly if you do it on Wii Classic controller or Wii fight stick.